DTop, not quite on point with your story, but AKO is a great source for looking up folks. No rosters, but just about everyone that's served is listed. Only for active, reserve or former Army, however.
On point with your story, never had that problem before, the pencil pushers were always more than happy (if a little slow) to give us what we needed.
The Privacy Act can often times be canceled by the FOIA (Freedom of Information Act).
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