About Microsoft called about a virus I downloaded?
|June 4th, 2010||#1|
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Microsoft called about a virus I downloaded? info
A guy rang up from what sounded like some sort of Bombay call centre claiming that he was from Microsoft Windows and that a computer on my phone line had been found to have downloaded a “malicious virus” (his words).
Because of the accent and the noise in the background, I thought he was telling me about a PC of mine they were repairing. As I didn’t have a PC being repaired I told him he probably had the wrong number but he rattled off my phone number so I knew that wasn’t the case.
He kept on going on about a virus and asked if I used anti-virus software, I do but I have several removable drives and two don’t run any anti-virus software at all. These are what I refer to as dirty drives which I use as test drives I therefore don’t use them for banking or anything else that might compromise my details so its possible one of these drives might have picked something up.
I told him that I would just reformat the infected drives, like I said they are only test drives and the reformat would only take about an hour, but he told me that the virus still stays on the drive after a reformat which sounded like a crock. I still couldn’t work out what he wanted so thanked him for his time and hung up.
I was telling a friend at work about the conversation and he asked;
1) How did they get my number as, like him, I always give a false number when registering products (sometimes I just get tired of the whole “give us all your details” routine)
2) I should have asked him to give me the name of the person he wanted, in case it was someone who was calling after simply generating the phone number for a scam and not knowing who they were calling
3) I should have asked for the name of the virus
4) I should have asked him to send me an e-mail regarding the virus, after all, if he had my phone number he should have my e-mail address…right?
5) Since when does Microsoft give a courtesy call telling people they had downloaded a virus
All in all it was a VERY strange call and I’d be interested in knowing if anyone else had had a similar experience
Everybody thinks they’re gonna get a chance to punch some Nazi in the face at Normandy and those days are over, they are long gone.
|June 4th, 2010||#3|
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this has never happened to me, and I think it probably was a scam. why would Microsoft care if you got a virus? He was probably wanting to try to get you to download an 'antivirus' thats actually has a virus hidden in it.
|June 4th, 2010||#4|
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|June 4th, 2010||#6|
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It WAS a scam ...
Microsoft does NOT place phone calls to individuals about viruses ... they place virus check programs on their update site and when you update, if there is a virus they are checking for and it is on your system, they will tell you how to get rid of it OR they will have a routine that does it automatically for you.
Either way, they NEVER call you.
|June 6th, 2010||#8|
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He was probably trying to sell you AMC or Trying to sell their all new MaleWare Bytes Software and wated to install is via remote access.
Once your number is on their feed expect more calls at regular intervals . as after a while their repeat their feeds with other programs.
Though Microsoft Call Center is in India , If you have not opened an incident ticket for Support with Microsoft, they do not contact you.
Microsoft Online Safety Fraud prevention : http://www.microsoft.com/protect/fraud/default.aspx
Phone Call From Someone claiming I have a Virus : http://social.answers.microsoft.com/...8-0079764bb001
Last edited by SwordFish_13; June 6th, 2010 at 06:43..
|June 6th, 2010||#9|
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Thanks for the links SwordFish_13, was reading through one of the letters and it started off pretty much the same as my phone call. I then saw this response;
I don't know if it will do any good but I bought a copy of a programe that hides your IP address and Internet provider by providing false info to anyone looking, if it works fine and if it doesn't....well at least I can access Hulu.com
Last edited by Mr KillKill; June 6th, 2010 at 11:30..
|June 6th, 2010||#10|
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These guys have no way of knowing you IP address and Internet provider. All they have is your Phone / Name / Address they get form some public Directory or they buy from other sources .. Trouble starts when you Search for the Site they tell you ( which is a remote access Site ) and ask you to put a code ( authorization Code to access you Computer ).
Generally all use the same Modus operandi , so everyone would have almost the same Experiences .. See these guys are not hackers or teches but chaps working in small call centers and reading a script handed over to them .
Step 1 : Scare you .. By showing errors in your Even Log Which is Normal Or by making you believe you Computer is booting very slow ( which by the way you have always been cribbing about already.. we all crib about our computer running slow ) . Till this time he does no have access to your Computer. once the scare tactic works , they had over to their Supervisors. and they start with Step 2
Step 2: Get you to Visit a Web Site that downloads a remote access software... Generally these software ask for a Code .. which they would try to sell you as a promotional code. once you enter the code .. the Bloke gets access to you computer ...
Step 3: Either they try to sell you some AV or Anti Spy ware in the mean time install a malware possibly a backdoor or a key-logger.
Don't be scared these are not Super hackers who keeps scanning the Internet for possible Soft target and can hack into your computer just by calling you .... but People working in small time call centers , these call centers run Telephone numbers feeds they buy and the agents randomly gets a number in front of his screen and starts his script.. if you survive the STEP 1 you are safe.
Last edited by SwordFish_13; June 6th, 2010 at 14:10..