The next time a recorded voice tells you to "listen closely because our options have changed," don't despair. You have other options, too. GetHuman.com's database of secret phone numbers and codes promise to help dissatisfied customers bypass frustrating options and reach an actual human being. Its list of nearly 1,000 major companies includes Verizon, Sears and federal agencies. GetHuman also includes customer comments and ratings (the FBI gets 5 stars because a human agent always answers the phone).