This is pretty funny. Be sure & cancel credit cards before you die. This is so priceless, and so easy to see happening, customer service being what it is today.

A lady died this past January, & Citibank billed her for February & March for their annual service charges on her credit card, & added late fees and interest on the monthly charge. The balance had been $0.00, now somewhere around $60.00. A family member placed a call to Citibank.

Here's the exchange:
Family Member: "I am calling to tell you she died in January."
Citibank: "The account was never closed & the Late Fees and Charges still apply!!
Family Member: "Maybe, you should turn it over to collections."
Citibank: "Since it is 2 months past due, it already has been."
Family Member: So, what will they do when they find out she is dead?"
Citibank: "Either report her account to frauds division or report her to the credit bureau, maybe both!"
Family Member: "Do you think God will be mad at her?"
(I really liked this part!!!!)
Citibank: "Excuse Me?"
Family Member: "Did you just get what I was telling you - the part about her being dead?"
Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)
Supervisor gets on the phone:
Family Member: "I'm calling to tell you, she died in January."
Citibank: "The account was never closed, late fees & charges still apply."
(This must be a phrase taught by the bank!)
Family Member: "You mean you want to collect from her estate?"
Citibank: (Stammer) "Are you her lawyer?"
Family Member: "No, I'm her great nephew."
Citibank: "Could you fax us a certificate of death?"
Family Member: "Sure" (fax number is given)
After they get the fax:
Citibank: "Our system just isn't setup for death. I don't know what more I can do to help."
Family Member: "Well, if you figure it out, great! If not, you could just keep billing her.
I don't think she will care."
Citibank: "Well, the late fees & charges do still apply."
(What is wrong with these people?!?)
Family Member: "Would you like her new billing address?"
Citibank: "That might help."
Family Member: " Odessa Memorial Cemetery , Highway 129, Plot Number 69."
Citibank: "Sir, that's a cemetery!"
Family Member: "What do you do with dead people on your planet?

;D

Leave it to customer service...

lol people are idiots!

LOL!!!!!!