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I accompanied a close friend and mentor of mine who served three tours in Vietnam with the US Army SF. Retired MSG, awared a silver star with V and two bronze stars with V among numerous other accolades, instructor for the SERE course, etc etc who was treated with open contempt and verbal disrespect from two nurses, a receptionist and a doctor who acted as though having to see this man, who had shrapnel still working itself out of his torso and legs some 20 odd years after the events, was an extreme burden akin to having a root canal sans anesthesia.
I was boiling but he told me to not saying anything because it would make things worse on his subsequent visits. He told me to store it in my memory and remember how those who are employed specifically to serve those who risked everything for their country treated our veterans.
It makes me shake with anger even now.
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Why can't the Va Administration weed out these animals?